Welcome to RepoAuctionHouse Privacy Policy

At RepoAuctionHouse, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Our commitment to privacy extends beyond compliance with applicable laws. We believe in transparency and want you to understand exactly how your information is handled when you participate in our auctions or browse our platform.

How We Collect Personal Information

• Account Registration: Information you provide when creating an account, such as your name, email address, phone number, and contact details. This information is necessary to establish your bidder profile and communicate important auction updates.
• Bidding & Purchases: Data collected when you place a bid, win an auction, or make a payment, including payment information, shipping addresses, and transaction history. This ensures proper processing of your purchases and deliveries.
• Website Usage: Information automatically collected, including IP address, browser type, device information, and cookies, to improve your browsing experience and optimize our platform performance.
• Communication: Any details shared when you contact our support team, including email correspondence, chat messages, and phone call records to provide effective customer service.

How We Use Personal Information

• To Process Transactions: Facilitate bidding, purchases, and payments securely. This includes verifying your identity, processing payments, arranging shipping, and maintaining transaction records for your account.
• To Improve Services: Analyze website usage patterns and enhance the auction process based on user behavior and feedback. This helps us optimize bidding interfaces, improve search functionality, and develop new features.
• To Communicate: Send important updates about your bids and purchases, auction alerts for items matching your interests, and promotional offers (with your consent). You can opt out of promotional communications at any time.
• To Ensure Security: Prevent fraud, unauthorized access, or misuse of our platform through monitoring suspicious activities, implementing security measures, and maintaining the integrity of our auction system.

Data Sharing and Protection

• Third-Party Services: We may share limited information with trusted service providers such as payment processors, shipping companies, and technical support sellers who assist in delivering our services. These partners are contractually bound to protect your data.
• Legal Requirements: We may disclose personal information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.
• Data Security: We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information from unauthorized access, alteration, or destruction.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

Your Rights and Choices

• Access and Update: You can access, update, or correct your personal information through your account settings or by contacting our support team.
• Data Deletion: You may request deletion of your personal information, subject to legal and contractual obligations. Note that some information may need to be retained for transaction records and legal compliance.
• Marketing Communications: You can opt out of promotional emails and marketing communications at any time using the unsubscribe link or contacting us directly.
• Cookie Preferences: You can manage cookie settings through your browser preferences, though this may affect some website functionality.